Rajesh (Raj) Thankappan - CEO
Rajesh Thankappan, as CEO, focusses on setting strategic direction and brand positioning while building and nurturing a powerful leadership team. Rajesh has been associated with the industry since inception. He has a strong track record in risk and operations management and optimization. He has over 15 years of experience in managing people, projects and operations in Asia, Europe and North America across financial services, technology consulting and manufacturing industries.
Before joining Epicenter, Rajesh worked as the Senior Vice President at Providian Financial Corporation, a Fortune 500 Company. He was instrumental in building Providian’s wholly owned subsidiary in India and was responsible for Business Process Outsourcing (BPO) and Corporate Vendor Management (CVM). Outsourced over 2500 full time employees (FTE) of work to global vendors with onshore and offshore operations, including, customer service, telemarketing, collections, IT and BPO. Prior to joining Providian in 1999, he spent six years with General Electric, where his work ranged from product development to customer consulting in Europe and Japan.
Rajesh played a key role in re-engineering processes at Providian and GE using Six Sigma methodology. Under his leadership, Epicenter gained a competitive edge through operational excellence and enabling its clients to drive profitable outcomes. Rajesh holds a Masters in Engineering and Management of Technology, and a B.S. in Mechanical and Material Science Engineering from the University of California at Berkeley.