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In recent times, many organizations have shifted to near shoring, as proximity which allows them more flexibility to align vendors closer to their organization versus traditional off shore centers. Epicenter at the forefront of this trend, recognizes the need for these organizations to have a near shore center which would provide them with a shorter, easier access to their extended operations at a fixed (budgeted) monthly cost.

Epicenter has a strategic partnership with a near-shore BPO in Managua, Nicaragua, to provide bilingual and “Spanish only” support & English only support in Mumbai, India. The facility is equipped with fully furnished workstations to handle operations all BPO and IT operations.

Key highlights of the facility

  • Ideally situated in the largest counrty in Central America
  • Vast pool of bilingual resources and highly educated workforce
  • State of the art technology solutions available
  • Workforce with Neutral accent and Spanish language, trained on US culture
  • 50% cost advantage to an onshore center
  • Easily accessible - 3.5 hours flight from Atlanta, Georgia
  • BCP site in Mumbai, India which can handle English call in the event of any exigency

Key highlights for US based companies interested in Nearshoring

  • State Of The Art Facility
  • Contingency facility in Panama city, Panama and Mumbai, India
  • Comprehnsive knowledge of U.S. and European standards and regulations in the bankings, financial services, and technology
  • Extensive experience in planning, executing and delivering major contact center and data center operations world wide
  • Highly experienced project and vendor management team to facilitate and accelerate your offshore deployment

Jobs at Epicenter: There are currently 100 open positions

Certifications & Associations

About Us

Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.