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Travel and Hospitality

Innovating your market facing products and services is paramount in the Travel and Hospitality industry.

Epicenter provides a diverse portfolio of high-quality, offshore customer support and back-office services to drive efficiency to the Travel and Hospitality Industry – be it Airlines, Travel agencies, Logistics service providers, car rental firms or cruise lines.

Epicenter’s Customer Support Executives are known for their personal courtesy to customers. Our clients deserve best-in-class service to match the high standards of their end-users.

Our range of services include:

  • Loyalty program
  • Help-Desk Services
  • Booking and Reservations
  • Handling customer enquiries
  • Lost Baggage handling
  • Cross-sell / up-sell

Use Epicenter’s cost-effective outsourced operations to transform customer support from a cost center into a revenue generation process.

Jobs at Epicenter: There are currently 100 open positions

Certifications & Associations

About Us

Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.