Rajesh (Raj) Thankappan - Chief Executive Officer
BPO visionary involved in the industry from its inception and with a proven ability to create persuasive total
value propositions by leveraging expertise in transaction management, risk analysis, mitigation and operational optimization
20 years experience in managing people, projects and operations in Asia, Europe and North America across
financial services, technology consulting and manufacturing industries.
Masters in Engineering and Management of Technology, and a B.S. in Mechanical and Material Science Engineering from the University of California at Berkeley.
Senior Vice President at Providian Financial Corporation, a Fortune 500 Company. Built Providian’s wholly owned subsidiary in India and was responsible for Business Process Outsourcing (BPO) and Corporate Vendor Management (CVM).
Outsourced over 2500 FTE of work to global vendors with onshore and offshore operations, including, customer service, telemarketing, collections, IT and BPO.
Prior to joining Providian in 1999, he spent six years with General Electric, where his work ranged from product development to customer consulting in Europe and Japan.
Highly experienced in using Six Sigma methodology to re-engineer processes at Providian and GE. Positioned Epicenter to lead market by improving service levels significantly above the rest of the field.