| We
began our commercial operations
in February 2001 serving a Fortune
100 Global Bank. We were amongst
the first contact center in
India to be entirely focused
on Voice and on the Accounts
Receivables field. As we grew
from about 50 collectors to
our present strength, we had
the opportunity to imbibe a
lot of process knowledge and
other learnings. We believe
that these learnings have helped
our clients (currently 3 Fortune
300 clients) derive better efficiencies
in their interaction with us.
We have the vision to become
one of the world’s best
contact centers, excelling in
our chosen field and delivering
world-class value to our customers.
Our performance till date has
borne out our vision and we
are confident of serving our
customers in much better ways.
From a medium term perspective,
Epicenter will continue to focus
on the AR field and to add late
stage collections capabilities.
Eventually we plan to establish
a significant presence in Collections
Receivables per se as we go
along adding the requisite competencies
and capabilities.
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