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Board of Directors

Rajesh (Raj) Thankappan - CEO
Rajesh Thankappan, as CEO, focusses on setting strategic direction and brand positioning while building and nurturing a powerful leadership team. Rajesh has been associated with the industry since inception. He has a strong track record in risk and operations management and optimization. He has over 15 years of experience in managing people, projects and operations in Asia, Europe and North America across financial services, technology consulting and manufacturing industries.

Before joining Epicenter, Rajesh worked as the Senior Vice President at Providian Financial Corporation, a Fortune 500 Company. He was instrumental in building Providian’s wholly owned subsidiary in India and was responsible for Business Process Outsourcing (BPO) and Corporate Vendor Management (CVM). Outsourced over 2500 full time employees (FTE) of work to global vendors with onshore and offshore operations, including, customer service, telemarketing, collections, IT and BPO. Prior to joining Providian in 1999, he spent six years with General Electric, where his work ranged from product development to customer consulting in Europe and Japan.

Rajesh played a key role in re-engineering processes at Providian and GE using Six Sigma methodology. Under his leadership, Epicenter gained a competitive edge through operational excellence and enabling its clients to drive profitable outcomes. Rajesh holds a Masters in Engineering and Management of Technology, and a B.S. in Mechanical and Material Science Engineering from the University of California at Berkeley.

Ken Eldred
Before Epicenter, Ken Eldred, helped found many successful companies including – NASDAQ listed Ariba Technologies, Inc. a B2B web-based commerce platform and Inmac, the first business to sell computer related products and accessories by direct mail and was later merged with MicroWarehouse.

In 1988, the Institute of American Entrepreneurs named Ken Eldred ‘Retail Entrepreneur of the Year’, for the San Francisco Bay Area. He has also served as a member of the Young President’s Organization. In 2000, Ken was politically involved in serving the Finance Committee for the George W. Bush Campaign. Ken has a track record of over 30 years in customer services. He is also currently the Chairman of Advisory Board of Parakletos@Ventures.

Pravin Gandhi
A pioneer in the IT industry with 30 years of experience and an active private equity investor in the technology sector in India. Pravin Gandhi co-founded the Hinditron Group of companies (India’s first IT Company) which merged with Digital in 1988 (now HP).

Pravin serves on the board of several public and private corporates in India. He was the President and is the Trustee of TiE Mumbai. He was also the President of the Manufacturers Association of Information Technology, (an IT manufactures association in India), and a former member of the NASSCOM Executive Council.

Jobs at Epicenter: There are currently 100 open positions

Certifications & Associations

About Us

Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.