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Corporate Overview

Epicenter is a leading provider of Business Process Management (BPM) and IT solutions since 2001. Our delivery centers are located in Mumbai suburban, India. We work with global Fortune 500 companies across various industry sectors, helping them build agility, transform operations and drive better business outcomes. Demonstrated performance and relentless focus on customer experience over the years have positioned us as the partner of choice for contact center services across the customer lifecycle.

We take pride in being the ‘First ITES Organization in India’ to have an Integrated Management System – PAS 99:2012 (Quality Management system – ISO 9001:2008 and Information Security Management System – ISO 27001:2013). We are also amongst the first BPO’s in India to achieve Payment Card Industry (PCI) compliance for our facility.


 
 
 
Jobs at Epicenter: There are currently 100 open positions

Certifications & Associations



About Us

Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.