Epicenter has tremendous experience in servicing back operation functions across more than 30 queue’s for its Fortune 500 clients. Given our location and time zone advantage, Epicenter agents are skilled and adept in ensuring turnaround times of less than 12 hours are met at accuracy levels of 99.9% across several functions. Be it simple email or chat support across global platforms or high end credit bureau dispute verification queues, we cater to our clients across all lines of back office operations.
Back-office Operations help your organization derive substantial business benefits:
- Effective and efficient operations and superior ability to handle huge transaction volumes
- Incomparable service values and observance to stringent regulatory procedures
- Enhanced turnaround time through our 24x7 operations, enabling you to meet critical commitments and deliverables
- Decrease in costs and dispensation cycle time, with consistent and streamlined processes
- Perceptive insights for better decision-making via real-time MIS/reporting
- Extremely high level of conformance to data security standards
With quality and accuracy scores being of prime importance, Epicenter agents ensure they exceed on these requirements while maintaining high levels of accounts worked per hour through our methods of operational excellence. Increased effectiveness of delivery coupled with high efficiencies assist our clients reduce their costs by nearly 50% compared to in-house centers.
Our dedicated back office resources consistently look at methodologies of improving delivery through our continuous improvement programs thereby creating a one stop shop for all voice as well as non-voice requirements for any customer.