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Technology

Epicenter understands that Technology is backbone of any organization and hence it is extremely important to have a Highly Reliable, Secured, Efficient and scalable Infrastructure

Technology Vision:

Anything: Expertise to provide all kinds of Technology products and services with desired customizations

Anytime:Robust architecture to provide 100% uptime with 24x7 support for all the time zones

Anywhere: Global reachability to any location


Design Methodology

Technologies deployed by Epicenter are completely based following methodology:

  • Availability - Uptime commitment
  • Connectivity - Redundancy and Diversity in all elements
  • Scalability - Vertically and Horizontally Scalable
  • Manageability - Easily Manageable
  • Security - PCI and ISO 27K compliant

Technology Architecture:

Epicenter has partnered with the world’s premier quality product suppliers and below are the highlights:

  • Data Center - Tier – 2 data Center with HVAC and FM – 200 for fire suppression
  • Telecom - Avaya ACD, Aspect UIP 6.6, CMS, CosmoCom UC, NICE Loggers, VERINT Loggers (Voice & Screen Recording)
  • Network - CISCO
  • System - DELL
  • Virtualization - VMWare
  • Leased Circuit - MPLS, IPLC and Internet bandwidth with diversified paths
  • Security - Juniper Firewalls and Ironport Antispam
  • NMS - Adventnet (OPManager), CISCO, AVAYA
  • Security Analyzer - Firewall Analyzer, Eventlog Analyzer
  • Cabling - Tyco
  • Technology Support (Help Desk) - 24X7 NOC

Technology Service Portfolio:



Technology Service feature list:



Business Continuity Plan:

Epicenter understands the importance of uptime and hence deployed Business Continuity Plan which identifies potential impacts that threaten an organization and provides a framework for building resilience and the capability for an effective response which safeguards the interests of its key stake holders, reputation, brand and value creating activities.


Electric Power:

Electric Power Supply in Mumbai is very stable and power failures are very rare. However, to cater to any type of emergency, a three tier redundant system has been built.

  • Power to the premises is from RELIANCE Energy. We have alternate supply from Tata Power Electric Co. Ltd.
  • Redundant UPS systems from APC – MGE of capacity 120 KVA X 2 units and 200 KVA X 2 units.
  • Diesel Generator from Cummins with capacity of 200 KVA x 1 unit and 625 KVA x 1 units.

Compliance:

Epicenter has deployed technology platforms considering industry Quality and Security standards. Complete environment is secured, controlled and built as per ISO 9K, 27K and PCI standards.


Transformations / Success Stories:

  • Migration from Legacy TDM architecture to VOIP MPLS platform
  • Back-up RF connectivity for Voice and Data
  • Successful deployment of Unified Communications Platform for Real time and Non Real time Applications
  • Virtualization of Servers
  • Cloud based Hosted Services
  • Transformation from TDN logger to IP Logger
  • NMS and Dashboard Customizations for proactive real time monitoring
  • CRM integrations

 
 

What Does Epicenter Offer?
 
Jobs at Epicenter: There are currently 100 open positions

Certifications & Associations



About Us

Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.