Financial Services
Epicenter has a broad experience in servicing a wide range of financial processes. We pride in our long-standing relationships with Fortune 500 financial Service providers. Epicenter provides tailored solutions to meet banking related service levels. We service various LoB’s such as Credit cards, Personal loans, Payday loans, Student loans, Mortgage loans and more. We understand that every customer interaction is a moment of truth for our clients.
Our range of services include:
- Account Maintenance
- Handling Customer enquiries
- Payment Processing
- Technical queries
- Fraud prevention
- Customer Satisfaction surveys
- Tele-sales
- Collections of Outstanding bills
- Add more from any banking ppt
Accounts Receivable Management
Customer satisfaction has always been our focus in our pre-process trainings and all Customer Interactions post training. In any collection environment the objective is to collect the money and keep the customer. Our Collections strategy is to be Firm, Fair, and Friendly. Our tenured Management and Industry best practices ensure the finest collectors for our clients.
Our range of services include:
First Party Collections
- Cure Programs
- Early Stage Collections
- Pre Charge-off Collections
Third Party Collections
- Post Charge-Off Collections
- skip tracing Services
Advantages:
- Increased promises-to-pay
- Systematic and timely collection Follow-ups
- Client CRM integration as well as developing and customizing it as and when required
- Manage each debtor appropriately based on FDCPA guidelines.
- Calls routed to the appropriate agent based on the skill-set
Insurance
Epicenter’s expertise has been in handling critical high-end back office transactions accurately and improve turnaround times
This focus has added value to customer experience which is crucial to any Insurance company.
Our range of services include:
- Underwriting
- New accounts application processing
- Data entry
- Customer service
- Customer Satisfaction Surveys