Retail
Epicenter has over 10 years of experience in providing services to the retail vertical. Whether your requirement seeks support for department or warehouses, malls, supermarkets or specialty stores, our solutions encompass providing a superior customer experience to ensure your brand and market position are elevated through our service delivery.
Managing private label, co-brand or commercial programs is inherent in our DNA with specific tailor made approach that will suit your business needs.
Our service lines for the Retail space include – 24x7 Inbound and Outbound customer support
Our range of services include:
- Account Maintenance
- Handling Customer enquiries
- Payment Processing
- Technical queries
- Fraud prevention
- Customer service and payment processing
- Customer Satisfaction surveys
- Tele-sales
- Collections on retail cards
24x7 end to end back office transaction processing on the listed queues –
Our range of services include:
- Mail processing
- Fee reversals
- Cease and Desist requests
- Email and Chat support
- Dispute resolution
- Credit Bureau Liaisoning
- New account and Application processing