Telecom
Telecommunications form the key back bone of any interactions in today’s globally connected environment. As telecom companies look to innovate on their product offerings, it is imperative that there be someone paying attention to what their customers are saying, doing and feeling about their respective products and offers. Epicenter has been providing Customer care, Technical support, Tele-sales, Collections, Email and Chat support for more than a decade now to various global Telecom service providers.
Our range of services include:
- General queries
- Billing queries
- Plan changes
- Inbound and Outbound Collections
- Order fulfillment
- Warranty Management
- Selling bundle packages
- Pre-sales support
- Cross-sell and up-sell
- Account maintenance
- Retention
- Multilingual support
- CRM Development, Maintenance and Integration