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Quality and Compliance

Epicenter’s principle of openness and transparency in all its operations and transactions is established at various customer touch points. The foundation of all projects is the strong quality framework that ensures the adoption of best practices, established methodologies and the commitment to achieve excellence in delivery. Our integrated quality framework addresses the requirements of COPC & Six Sigma. Epicenter aims at achieving the highest levels of agent utilization, performance metrics and customer satisfaction through our strong quality framework.

Maintaining consistency in transactions and enhanced quality in our interactions becomes a pivotal driver of any of our end user experiences. Epicenter through its methodology of continuous improvement has been able to achieve near perfect audit scores of 99.9% and voice quality scores of 99% to ensure your customers go through a high quality experience by understanding the level of service required of their role, following established procedures and guidelines for customer service and being committed to meeting customer needs.

At the same time, we understand that Customer privacy and information confidentiality is the core requirement of any operational facility. Managing millions of transactions daily in a secured environment is the key responsibility of our in house Business Process Risk Management team who ensure all protocols and certifications are adhered to, so that customer sensitive information in guarded at all times.

Consistent up training on regulatory frameworks and compliance related material along with robust processes and technology to prevent any unwanted makes our operations 100% secure on any data trusted with us.


 
 

What Does Epicenter Offer?
 
Jobs at Epicenter: There are currently 100 open positions

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About Us

Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.