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Customer Acquisition

Customer acquisition is a challenge even in the best of times. In today’s competitive and stringent business environment, it is a mammoth task. To help clients effectively tackle this task, Epicenter has developed an effective and cost efficient lead generation and telesales team that assist our clients in meeting their sales targets.

Telesales is an instant way to get fast results for your products or services. We can have your new telesales campaign up and running within 48 hours. That's instant sales within 48 hours of products that would otherwise be costing you a lot of time and resources to sell through other marketing channels.

Not all products or services can be sold over the phone. Our management team will work closely with you ensuring you receive the service that best suits your business. When investigating Telesales for your product or service it's important to ensure you can deliver on the high order take-up and the scalability of your offerings.

The agents hired have prior experience of working in the field of telesales and telemarketing of products/services of varied nature for prestigious clients. They utilize their experience which they have gained to bring in effective sales solutions for the clients. Led by experienced supervisors and armed with extensive product/service knowledge, the agents make our client offering hard-to-resist.

Apart from the above soft skills, Epicenter's agents adopt a Six Sigma approach and have an obsession with quality. Minor metrics, Detailing and a Focus on Performance - with incentives tied to individual performance - have earned our team plaudits from clients for their excellent feats. So much so that this performance has seen Epicenter as being rated amongst the Top 2 Service providers by its clients on a consistent basis.

we can remove the burden and time spent by your sales team scrambling round for new prospects. Instead our telemarketing team will identify potential customers, make contact, handle any objections and forward motivated prospects to your sales team.

Your sales team can then focus their time on closing deals and looking after existing customers. Conversion rates will improve dramatically and, more importantly, your revenue will increase significantly.

Our Telemarketing expertise does not stop with lead generation. There are many reasons why your business may want to contact potential, new and existing customers.

Appointment Setting

Epicenter’s appointment setters have a goal of keeping your field team busy with customers. We have had considerable success of achieving upto 3 appoints a day per person from your listed prospects, thereby keeping your field team where they are most effective.

Direct Telesales

From telecom sales to diversified products, our outbound sales team is proficient at winning business on your behalf. Working to the requirements you set, adding our own experience we can drive for results on many products or services. Whether you are strengthening the product matrix across your existing customer base, or adding new business revenue our agents can add immediate benefit.

CSAT - Telesurveys

Landing a customer takes considerable time and effort, and follow ups on current customers is often seen by existing sales teams as a marketing exercise which can detract from their personal selling time. Utilizing a dedicated team you can ensure an efficient data gathering survey is conducted on your behalf helping to retrieve information that can determine your business's next move.

Inbound Telesales

Marketing campaigns drive a lot of business into companies, however they can be ill equipped to handle overflow orders. Our inbound sales team will answer calls in your company's name and lead customers through the benefits of your product or service resulting in sales conversions. We can also manage payment taking and order entry.

Epicenter's sales agents have the proven ability to ensure satisfaction for their clients and performance that has to be seen to be believed.

Jobs at Epicenter: There are currently 100 open positions

Certifications & Associations

About Us

Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.