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Manufacturing

Traditional manufacturing industries have to focus on:

  • Rapidly changing demands of their customer base
  • Ever increasing demands of customer satisfaction
  • Their supplier base
  • Streamlining their own customer interaction processes
  • Reminder calls for Bill payments
  • Improve top line growth

Epicenter’s team has a comprehensive industry knowledge in major global-markets. Our capabilities and best practices, developed over a decade, in the Business Process Outsourcing space has helped the Manufacturing and Consumer Products Industry to succeed in growing topline consistently and increasing shareholder value. Epicenter believes that higher overall customer service quality leads to customer satisfaction which leads to repurchase intention , customer retention, positive word-of-mouth and increased usage. This in turn leads to improved profitability and other financial outcomes.

We have over 300+ associates servicing a wide array of processes in the realm of Customer Service, Tele-sales, Email support, Customer Satisfaction Surveys, B2B interactions with dealers, Appointment setting etc. Our Multi-lingual support capabilities assist us in catering to a diverse pool of our client’s customer base. Our Technical Support team is provided superior training to Troubleshoot over the phone thereby reducing the likelihood for an Engineer to visit the customer and thus reduce cost on logistics and avoid costly unnecessary replacements.

We understand that your customers expect an experience that reflects your brand name.

Our range of services include:

  • Warranty Management
  • L1, L2, L3 Technical support
  • Troubleshoot over the phone and reducing the likelihood for an Engineer to visit the customer and thus reduce cost on logistics and avoid costly unnecessary replacements
  • IT Help desk
  • Repair center and dealer assistance
  • Escalations Field support
  • Loyalty/rewards programs
  • Document process management
  • Order and transaction processing
  • Email/Chat Support
  • Handling customer complaints
  • After sales support

 
 
 
Jobs at Epicenter: There are currently 100 open positions

Certifications & Associations



About Us

“Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001. Epicenter is a joint endeavor of B. N. Kalyani - Chairman of the $ 3 Billion Kalyani Group, a leading industrial house in India, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.”