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Telecom

Telecommunications form the key back bone of any interactions in today’s globally connected environment. As telecom companies look to innovate on their product offerings, it is imperative that there be someone paying attention to what their customers are saying, doing and feeling about their respective products and offers. Epicenter has been providing Customer care, Technical support, Tele-sales, Collections, Email and Chat support for more than a decade now to various global Telecom service providers.

Our range of services include:

  • General queries
  • Billing queries
  • Plan changes
  • Inbound and Outbound Collections
  • Order fulfillment
  • Warranty Management
  • Selling bundle packages
  • Pre-sales support
  • Cross-sell and up-sell
  • Account maintenance
  • Retention
  • Multilingual support
  • CRM Development, Maintenance and Integration

 
 
 
Jobs at Epicenter: There are currently 100 open positions

Certifications & Associations



About Us

“Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001. Epicenter is a joint endeavor of B. N. Kalyani - Chairman of the $ 3 Billion Kalyani Group, a leading industrial house in India, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.”