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Financial Services

Epicenter has a broad experience in servicing a wide range of financial processes. We pride in our long-standing relationships with Fortune 500 financial Service providers. Epicenter provides tailored solutions to meet banking related service levels. We service various LoB’s such as Credit cards, Personal loans, Payday loans, Student loans, Mortgage loans and more. We understand that every customer interaction is a moment of truth for our clients.

Our range of services include:

  • Account Maintenance
  • Handling Customer enquiries
  • Payment Processing
  • Technical queries
  • Fraud prevention
  • Customer Satisfaction surveys
  • Tele-sales
  • Collections of Outstanding bills
  • Add more from any banking ppt

Accounts Receivable Management

Customer satisfaction has always been our focus in our pre-process trainings and all Customer Interactions post training. In any collection environment the objective is to collect the money and keep the customer. Our Collections strategy is to be Firm, Fair, and Friendly. Our tenured Management and Industry best practices ensure the finest collectors for our clients.

Our range of services include:

First Party Collections

  • Cure Programs
  • Early Stage Collections
  • Pre Charge-off Collections

Third Party Collections

  • Post Charge-Off Collections
  • skip tracing Services

Advantages:

  • Increased promises-to-pay
  • Systematic and timely collection Follow-ups
  • Client CRM integration as well as developing and customizing it as and when required
  • Manage each debtor appropriately based on FDCPA guidelines.
  • Calls routed to the appropriate agent based on the skill-set

Insurance

Epicenter’s expertise has been in handling critical high-end back office transactions accurately and improve turnaround times

This focus has added value to customer experience which is crucial to any Insurance company.

Our range of services include:

  • Underwriting
  • New accounts application processing
  • Data entry
  • Customer service
  • Customer Satisfaction Surveys

 
 
 
Jobs at Epicenter: There are currently 100 open positions

Certifications & Associations



About Us

“Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001. Epicenter is a joint endeavor of B. N. Kalyani - Chairman of the $ 3 Billion Kalyani Group, a leading industrial house in India, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.”