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People

Epicenter firmly believes that People are its core and most important assets. Organizations have many resources, both physical and financial as well as resources that are directly related to organizational behavior, such as knowledge, ability, decision making and intelligence of the employees. Because of the value of the people within and behind the organization, it is very important that the organization takes special care to ensure the happiness and satisfaction of their employees with their jobs, regardless of how major or minor the job may be. The people behind the scenes, operating and running the organization, are by far, the most valuable resource the company has to utilize.

Employees are representations of an organization. Employees who work directly with the customer must be courteous, respectful, friendly, knowledgeable and informed. Customers want to know that they are valued and that the individual helping them is experienced when it comes to the product or service the customer is seeking.

People are an invaluable resource, as people are also a representation of Epicenter to the public. The people in an organization are the "brains behind the machine." These people can come up with new ideas, develop new products, devise new ways to handle different situations and problem solve based on their own experiences, knowledge and opinions. These people are the ones who are responsible for helping the organization progress, and come up with newer more innovative ideas.


 
 

What Does Epicenter Offer?
 
Jobs at Epicenter: There are currently 100 open positions

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About Us

Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.