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Vision and Mission

"To be the foremost 'Outsourced Services' company providing unparalleled service to clients (and end-customers alike) at most competitive costs, establishing profitable and long term sustainable partnerships with client companies. We seek to add value in every transaction we have with our partners. Our core competence in outsourced services will be world-class."

People are our greatest assets. They matter. We continue to invest in their personal development and growth. Treating people with respect and dignity is the cornerstone of our organization.

Customers are the reason for our existence. We seek to add value in every transaction we have with the customer.

Integrity will be displayed in every transaction we have with our associates, customers, partners, suppliers and other stakeholders.

Teamwork and Togetherness will help us achieve great things and will be advanced without prejudice to reward and recognition of individual contribution.

We strive to instill a re-engineering bent of mind across all levels of the organization to achieve Continuous Improvement, Quality and Innovation.


 
 
 
Jobs at Epicenter: There are currently 100 open positions

Certifications & Associations



About Us

“Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001. Epicenter is a joint endeavor of B. N. Kalyani - Chairman of the $ 3 Billion Kalyani Group, a leading industrial house in India, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.”