Manage Your Accounts Receivables
Epicenter handled 60% of a $2+ billion collections portfolio for a fortune 500 company—and collected over $2.1 billion
can win customers and drive success. Our clients are pleased that their customers can be serviced in their native language of preference and we at Epicenter do that 24*7, 365 days.
We optimize your IT infrastructure for true business value by balancing scalability, flexibility and cost.
Acquire Long Term Customers
For a major telecom giant our Agent Productivity is at 99.6%, A Sales per Hour value of 2.14, Low Sales Rejection rate of 0.33%
End to End customer support
For the Web's largest secured gift card exchange managed inbound, outbound, email, chat and fraud support across a 24x7 window
Exceedingly Satisfied Customers
Achieved 92% CSAT scores for the world’s premier credit card company, Service levels constantly maintained above 95%
Quality & Accuracy
Maintain 99%+ audit scores and over 98% call quality scores through our process improvement methodology
Driving Efficiencies & Effectiveness
Epicenter has delivered superior Customer Value through increase in Return On Investment by over 30%, Clocked more than 3.2 million hours for this Fortune 100 Credit card company
State of the art Network Operations and Data Center with 24x7 support for network, systems and telecom. Maintained uptime of 99.99% consistently
PCI-DSS2.0 certified, QMS – ISO 9001:2008 certified, ISMS – ISO 27001:2005 certified, PAS99:2006 certified
“Epicenter is a leading provider of Business Process Management Solution’s, founded
in the year 2000 and began its operations in 2001. Epicenter is a joint endeavor
of B. N. Kalyani - Chairman of the $ 3 Billion Kalyani Group, a leading industrial
house in India, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin
Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which
merged with Digital in 1988.
Epicenter has Core Competence in processes like Customer Service, Collections, Sales,
Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides
best-in-class call center operations that reflect the "Client Standard" in terms
of high quality customer service while minimizing cost through efficient management
of processes, procedures and technological infrastructure.
With developed capabilities in managing critical end customer transactions for our
clients, we believe that every interface with a customer is of prime importance.
A company that believes in efficient management of processes and developing long-term
strategic partnerships, our prime focus is to effectively execute any work given
to us with high quality of service delivery. This coupled with stringent adherence
to data security guidelines and privacy requirements makes us a partner of choice
for our clients.”