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Back Office

Epicenter has tremendous experience in servicing back operation functions across more than 30 queue’s for its Fortune 500 clients. Given our location and time zone advantage, Epicenter agents are skilled and adept in ensuring turnaround times of less than 12 hours are met at accuracy levels of 99.9% across several functions. Be it simple email or chat support across global platforms or high end credit bureau dispute verification queues, we cater to our clients across all lines of back office operations.

Back-office Operations help your organization derive substantial business benefits:

  • Effective and efficient operations and superior ability to handle huge transaction volumes
  • Incomparable service values and observance to stringent regulatory procedures
  • Enhanced turnaround time through our 24x7 operations, enabling you to meet critical commitments and deliverables
  • Decrease in costs and dispensation cycle time, with consistent and streamlined processes
  • Perceptive insights for better decision-making via real-time MIS/reporting
  • Extremely high level of conformance to data security standards

With quality and accuracy scores being of prime importance, Epicenter agents ensure they exceed on these requirements while maintaining high levels of accounts worked per hour through our methods of operational excellence. Increased effectiveness of delivery coupled with high efficiencies assist our clients reduce their costs by nearly 50% compared to in-house centers.

Our dedicated back office resources consistently look at methodologies of improving delivery through our continuous improvement programs thereby creating a one stop shop for all voice as well as non-voice requirements for any customer.


 
 
 
Jobs at Epicenter: There are currently 100 open positions

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About Us

“Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001. Epicenter is a joint endeavor of B. N. Kalyani - Chairman of the $ 3 Billion Kalyani Group, a leading industrial house in India, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.”