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Operational Excellence

Operational Excellence is Epicenter’s philosophy of organizational leadership that focuses on the application of an assortment of values, systems, and tools toward the viable improvement of key performance metrics.

Lean, Six Sigma, and COPC are the cornerstones of this philosophy, which has a bent of driving requisite efficiencies and effectiveness to bring tangible benefits to our customers. One of our key differentiators, Operational excellence translates to augmented production flexibility, improved client sensitivity, and cost minimization. Epicenter aims to analyze all aspects of your business operations, to streamline tasks and enhance performance. We bring proven diagnostics, methodologies, and tools to improve your business processes, organizational capabilities and performance management skills.

Business and Operational Excellence is an integrated management system that drives business productivity by applying proven practices and procedures in three foundation blocks.

Cost effectiveness – which involves process re-engineering, project process methodology, project management, quality tool and techniques, business planning, project implementation and value improving practices.

Asset Productivity – which includes conducting business level analysis, assessment, getting consensus, implementation planning, maintenance and reliability systems, capacity utilization, resources optimization and quality assessment and review.

Operations Risk and Change Management – which includes process management adherence to regulatory and compliance related activities, and sensitizing change within the operations.


 
 
 
Jobs at Epicenter: There are currently 100 open positions

Certifications & Associations



About Us

“Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001. Epicenter is a joint endeavor of B. N. Kalyani - Chairman of the $ 3 Billion Kalyani Group, a leading industrial house in India, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.”