“Epicenter is a leading provider of Business Process Management Solution’s, founded
in the year 2000 and began its operations in 2001. Epicenter is a joint endeavor
of B. N. Kalyani - Chairman of the $ 3 Billion Kalyani Group, a leading industrial
house in India, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin
Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which
merged with Digital in 1988.
Epicenter has Core Competence in processes like Customer Service, Collections, Sales,
Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides
best-in-class call center operations that reflect the "Client Standard" in terms
of high quality customer service while minimizing cost through efficient management
of processes, procedures and technological infrastructure.
With developed capabilities in managing critical end customer transactions for our
clients, we believe that every interface with a customer is of prime importance.
A company that believes in efficient management of processes and developing long-term
strategic partnerships, our prime focus is to effectively execute any work given
to us with high quality of service delivery. This coupled with stringent adherence
to data security guidelines and privacy requirements makes us a partner of choice
for our clients.”