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Accounts Receivable Management

Companies today apprehend that management of accounts receivables plays a key role in managing profitable enterprises. Epicenter has been a pioneer in managing Early Stage Collection, Late Stage Collection and Skip Tracing. This provides end-to-end hassle free outsourcing solutions to its clients. Our agents ensure superior collection performance and prevention of fraud within the ambit of existing laws and practices on a consistent and proven basis.

Our Debt recovery system is extremely efficient and cost effective. We follow proven principles of negotiations. Keeping a close contact with the debtor, we are able to evaluate genuine cash flow problems and stalling excuses for nonpayment.

Many years of sustained performance and high recovery rates of debts and non-performing loans have earned Epicenter, a reputation and accreditation for recoveries in jurisdiction and conditions where others have failed. We have achieved a history of success and most important, we try to be honest in our assessment of probability of success.

Epicenter’s collections solution integrates outsourcing and transformation services to offer customized value proposition to companies across all industries. Outsourcing gives businesses a cost advantage as we manage our client’s collections operations from our delivery centers. While our Decision Analytics capability helps transform collection strategies to yield better outputs, our expertise in Operations & Process Excellence improves process efficiencies. We also help mitigate risks associated with various customer segments by using our Risk Management capability. Epicenter also helps design and manage collections data asset to support analytics, operations, continuous strategy refinement and collections reporting.

Learning & Development constitutes the core of our value adding agent proposition. Our training programs give our agents/employees the opportunity to develop & sharpen skills based on their roles /career aspirations. We provide Training & Development by conducting leadership & service programs on multiple deliver/develop levels including functional, process related & people management areas.

Our agents understand the nuances of the collections business and tailor their approach according to the customer requirements. For example, a cordial and pleasant yet effective demeanor is maintained while undertaking Early Stage Collections, as this process spans areas of Customer Service and Risk Management. Our agents are similarly well-versed with the metrics required and contextual exigencies - be it roll rates or post charge-off or first-party or skip tracing.


 
 
 
Jobs at Epicenter: There are currently 100 open positions

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About Us

“Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001. Epicenter is a joint endeavor of B. N. Kalyani - Chairman of the $ 3 Billion Kalyani Group, a leading industrial house in India, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.”