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Retail

Epicenter has over 10 years of experience in providing services to the retail vertical. Whether your requirement seeks support for department or warehouses, malls, supermarkets or specialty stores, our solutions encompass providing a superior customer experience to ensure your brand and market position are elevated through our service delivery.

Managing private label, co-brand or commercial programs is inherent in our DNA with specific tailor made approach that will suit your business needs.

Our service lines for the Retail space include – 24x7 Inbound and Outbound customer support

Our range of services include:

  • Account Maintenance
  • Handling Customer enquiries
  • Payment Processing
  • Technical queries
  • Fraud prevention
  • Customer service and payment processing
  • Customer Satisfaction surveys
  • Tele-sales
  • Collections on retail cards

24x7 end to end back office transaction processing on the listed queues –

Our range of services include:

  • Mail processing
  • Fee reversals
  • Cease and Desist requests
  • Email and Chat support
  • Dispute resolution
  • Credit Bureau Liaisoning
  • New account and Application processing

 
 
 
Jobs at Epicenter: There are currently 100 open positions

Certifications & Associations



About Us

“Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001. Epicenter is a joint endeavor of B. N. Kalyani - Chairman of the $ 3 Billion Kalyani Group, a leading industrial house in India, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.”