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E-commerce

Global trade in today’s environment requires adaptability to several channels and platforms of exchange which Epicenter has deep understanding and experience of. From being online and able to shop for clothes to ordering for food and drinks, everything in today’s world is available at the click of a button. Mobile applications have made the supply chain shorter than ever before. Most emerging economies have E-commerce as their most rapidly growing vertical. E-Commerce has become an important tool for businesses worldwide not only to sell to customers but also to engage them. This is where Epicenter steps in and makes a difference in all transaction and customer interactions that an online shopper has to make with the company.

Our range of services include:

  • Handling Customer enquiries
  • Payment Processing
  • Technical queries
  • Fraud Analysis and Prevention
  • Customer service and payment processing
  • Customer Satisfaction surveys
  • Tele-sales
  • Receivables Management

 
 
 
Jobs at Epicenter: There are currently 100 open positions

Certifications & Associations



About Us

“Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001. Epicenter is a joint endeavor of B. N. Kalyani - Chairman of the $ 3 Billion Kalyani Group, a leading industrial house in India, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.

Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.

With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.”