Epicenter has delivered superior Customer Value through increase in Return On Investment by over 30%, Clocked more than 3.2 million hours for this Fortune 100 Credit card company, 300% improvement in the Call Abandon Rate post Epicenter servicing volumes
Driving Efficiencies & Effectiveness
Driving Efficiencies & Effectiveness – We execute a combined People and Process driven approach of improving consistently, to maximize our partners return on investment by 30%
Accounts Receivable Management - Epicenter has been a pioneer in managing Early Stage Collection, Late Stage Collection and Skip Tracing
IT Services - We optimize your IT infrastructure for true business value by balancing scalability, flexibility and cost.
Maintain 99%+ audit scores and over 98% call quality scores through our process improvement methodology
How Epicenter Excels
All call centers are vulnerable to various risks such as emergency outages, volume surges, closures etc. which are micro monitored by our dedicated Business Process Risk Management team which highlights and suggests immediate corrective action in case of any incidence. In case of a rare understaffing issue or volume surge we would run an effective overtime strategy for the day or rotate staff from an outbound program to ensure our service levels do not slide. In case of any government strikes or closures we have adequately had our staff stay back at the office premise to ensure their safety and continuity of business. Our Dual Diesel Generators, UPS back up and server backups ensure we maintain our uptime at 99.99%
Meet the people who make Epicenter work.
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“Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001. Epicenter is a joint endeavor of B. N. Kalyani - Chairman of the $ 3 Billion Kalyani Group, a leading industrial house in India, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.
Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure.
With developed capabilities in managing critical end customer transactions for our clients, we believe that every interface with a customer is of prime importance. A company that believes in efficient management of processes and developing long-term strategic partnerships, our prime focus is to effectively execute any work given to us with high quality of service delivery. This coupled with stringent adherence to data security guidelines and privacy requirements makes us a partner of choice for our clients.”