For the Web's largest secured gift card exchange managed inbound, outbound, email, chat and fraud support across a 24x7 window
Delight Your Customers
Manage Interactions To Delight Your Customers – We retain and satisfy your customers through several channels by intricately cross skilling our agents to handle multiple functions
Increase Your Accounts Receivables - single basis point improvements have helped achieved savings of over 1MM US$
Acquire Long Term Customers – our telesales and lead generation teams have assisted in achieving topline growth targets of up to 20% for our clients
Maintain 99%+ audit scores and over 98% call quality scores through our process improvement methodology
How Epicenter Excels
All call centers are vulnerable to various risks such as emergency outages, volume surges, closures etc. which are micro monitored by our dedicated Business Process Risk Management team which highlights and suggests immediate corrective action in case of any incidence. In case of a rare understaffing issue or volume surge we would run an effective overtime strategy for the day or rotate staff from an outbound program to ensure our service levels do not slide. In case of any government strikes or closures we have adequately had our staff stay back at the office premise to ensure their safety and continuity of business. Our Dual Diesel Generators, UPS back up and server backups ensure we maintain our uptime at 99.99%
Meet the people who make Epicenter work.
Recent Highlights
Next Story
Next Story Exceedingly Satisfied Customers
Go to next story